Frequently Asked Questions
- How do I apply for benefits/services?
- What documents do I need to bring when applying for benefits/services?
- What is the best time to come in to apply?
- Do I need an appointment?
- Can I make an appointment?
- Are interpreter services available?
- How do I get a work permit for a minor?
- Do I need a work permit?
- What jobs are minors permitted to work?
- How do I find a child care facility?
- Where can I find help obtaining child support?
- How do I get a PIN for my EBT card?
- How do I report abuse or neglect?
- How do I become a foster parent?
- How do I report fraud?
- I haven't received my Medicaid card - what do I do?
- How do I change my Carolina Access doctor?
- How do I apply for a job at Randolph County DSS?
- What is the Raleigh number for Social Services information?
Q.
How
do I apply for benefits/services?
A. Applications for
most benefits and services are taken at the agency Monday -
Friday from 8:00 a.m. - 5:00 p.m. Crisis applications
are taken Monday - Friday from 8:00 a.m. - 4:30
p.m. Call the agency at 336-683-8000 for further
assistance if you are unable to come to the
agency.
Q.
What
documents do I need to bring when applying for
benefits/services?
A. You do not have to
bring any item with you to apply for most benefits. However, you will be
asked to provide information in order to process your
application. Some things you may be asked to
provide include:
Child
Care:
Employee Wage Information Form for
Child Care (available at the front desk or online by
clicking the hyperlink)
Child
Support Verification Form for Child Care (available
at the front desk or online by clicking the hyperlink)
One month of pay stubs
School schedule
*A completed Employee Wage
Information Form for Child Care or a school schedule is
required before applying for Child Care.
Food Stamps:
Birth Certificates for all household members
Social Security Numbers for all household members
Verification of income of any kind
Verification of rent or mortgage
Verification of current utilities
Medicaid:
Recent medical expenses
Proof of any income
Bank statements and account numbers
Life Insurance policies
Social Security Number
Health Insurance policies
Proof of legal alien status
Verification of pregnancy
Birth Certificates for family members
Work First:
Birth Certificates for family members
Social Security Numbers for family members
Proof of any income
Verifications of any assets such as bank accounts, insurance
policies, property, etc.
Q.
When
is the best time to come in to apply?
A. Applications
for programs are
taken on a "first come, first served" basis.
The agency opens at 8:00 a.m. It is usually best to
arrive as early as possible. The
agency accepts applications for most programs anytime but it
is best to arrive by 4:00 p.m. if possible in order to
complete the application. Crisis applications are not
accepted after 4:30 p.m. Group sessions for Food Stamps
applications are available Monday - Friday at 9:00 a.m., 11:00
a.m. and 2:30 p.m. You must be here 30 minutes before
group time. The agency does not close for lunch
but there is sometimes a longer wait during lunch hours since
there is fewer staff available to take
applications.
A. You do not need an
appointment to make an application. Applications are
accepted on a "first come, first served"
basis. If you are already receiving benefits/services
and would like to see your worker, it is best to
call
your worker first to make sure they will be
available.
Q.
Can I make an
appointment to make an application?
A. Applications are
taken on a "first come, first served"
basis. If you need special arrangements please call the
agency at 336-683-8000 for further assistance.
Q. Are interpreter
services available?
A.
Free
interpreter services are available for anyone who speaks
little or no English. Come to the agency and
arrangements will be made for free interpreter
services.
Q.
How
do I get a work permit for a minor?
A. Work permits are
provided at the agency on behalf of the
NC
Department of Labor. They are available at the front
desk. Also available online at
Department of Labor
~
Youth Link on right side of page under Quick Clicks.
A. Work permits are
required for any youth under the age of 18. A new work
permit is needed for each job a youth works until they turn
18. For more
information about work permits contact the
NC
Department of Labor at 1-800-LABOR-NC.
Q.
What
jobs are minors permitted to work?
A. For information on
work restrictions for minors, contact the
NC
Department of Labor at 1-800-LABOR-NC or online at
www.nclabor.com/wh/fact sheets/joint_state_fed.htm.
Work restrictions for minors are also listed on the work
permit.
Q. How do I
find a child care facility?
A. The
NC
Division of Child Development provides a child care
facility search site online at
http://ncchildcaresearch.dhhs.state.nc.us/search.asp.
Here you can search for a child care facility as well as
obtain contact information and view detailed reports for each
facility. For more information on finding a child care
facility, contact a Child Care social worker in the
Family
Services Unit or call the agency at
336-683-8000.
Q.
Where
can I find help obtaining child support?
A. Contact the local
Child
Support Enforcement Agency at 336-625-6626.
The local Child Support Enforcement Agency is located at
215 Friendly Road in Asheboro. You can also contact the
Child Support Customer Service line at 1-800-992-9457 or by
email by visiting
www.ncchildsupport.com.
Q.
How do I get a PIN for my EBT card?
A.
After you receive your EBT card you must attend an EBT
class. EBT classes are held at the agency every Tuesday
and Thursday at 2:15 p.m. You must have your EBT card
with you. You will receive a PIN for your EBT card at
the class. You do not need an appointment to
attend an EBT class.
Q.
How
do I report abuse or neglect?
A. To report the abuse
or neglect of a child or adult contact a
Protective
Services Intake Unit social worker or call the agency at
336-683-8000. You may also come to the agency to
make a report. All
reports are confidential and you do not have to give your
name. For after hours emergencies call
911.
Q.
How do I become a
foster parent?
A. Information on becoming a
foster parent in North Carolina is available online at
http://www.dhhs.state.nc.us/dss/fostercare/index.htm.
Call the agency at 336-683-8000 if you are interested in
becoming a foster parent.
A. To report fraud
contact a Program Integrity Fraud
Investigator or call the agency at 336-683-8000. You may also contact the Program
Integrity Branch of Economic Independence services at
1-800-662-7030 Monday - Friday between the hours of 8:00 a.m.
and 5:00 p.m. All reports are confidential
and you do not have to give your name.
Q.
I
haven't received my Medicaid card - what
do I do?
A. You should receive
your Medicaid card by the fifth working
day of the month. Contact
your caseworker or call the agency at 336-683-8000 if you do not receive your card.
Your card may have been sent back to the agency if your
address has changed. Medicaid cards are not forwarded. Always notify your
caseworker if you have a change of address.
Q. How do I change my
Carolina Access doctor?
A.
Contact
your caseworker or call the agency at 336-683-8000 if you
would like to change your Carolina Access doctor.
Q.
How do I apply for a job at Randolph County DSS?
A.
Applications for positions at Randolph County DSS are
accepted by the Randolph County Personnel Office in the
Randolph County Office Building located at 725 McDowell Road,
Asheboro NC. For more information contact the Personnel
Office at 336-318-6600 or visit their web site at
www.co.randolph.nc.us/personnel/.
Q.
What is the Raleigh
number for Social Services information?
A.
Voice/Español
(North
Carolina Only): 1-800-662-7030 (The CARE-LINE)
TTY Dedicated - Local and Toll Free: 919-733-4851
or 1-877-452-2514
For Out of State Calls: 919-733-4261
FAX: 919-715-8174
Postal address: 2012 Mail Service Center, Raleigh,
NC 27699-2012
Email: care.line@ncmail.net
